PACKING & SHIPPING TERMS AND CONDITIONS
1. Unless another value is declared (and appears on customers receipt), in
advance of shipment, each parcel shall be deemed to have a maximum value
of $100 if carried by UPS, DHL or FedEx, and no value if carried by USPS. The
entry of a COD amount or Customs Value is NOT a declaration of value.
2. Any item received for packing and/or shipping may be opened by The Mail
Bag or carrier for inspection.
3. Articles of a hazardous nature or those prohibited by the carrier or any
governmental body shall not be accepted. Customer assumes all liability
and responsibility for any illegal or hazmat shipment(s).
4. Customer accepts full responsibility for damage to any article packed by
customer. Customer is responsible for determining proper specifications
for the contents prior to packing. Further information is available at the
specific carriers websites listed below.
5. The Mail Bag reserves the right to cover any and all shipments with third-
party insurance, as opposed to Declared Value coverage direct from the
carrier. It is important to note that all carriers and third-party insurers have
limits, restrictions and conditions which have to be met but vary from one to
the other. Any further conditions, limitations, restrictions or other
references to “the carrier” below also apply to all third-party insurers.
6. In no event shall The Mail Bag be liable for any consequential, incidental
or special damages which may arise from loss, damage, non-delivery, or
delayed delivery. This limitation shall apply to, but not be limited to,
damages for loss or profit or income.
7. Customer warrants that the address label is complete and accurate, and
agrees to hold The Mail Bag harmless for packages that are lost or
misdelivered because of an inaccurate address. If carrier is required to
correct the address or deliver to another address, customer agrees to pay
reasonable fees associated with this additional service. Address correction
charges will also apply to any UPS, DHL or FedEx shipment sent to a P.O. Box
or Rural Route Box. Address corrections may result in delivery delays that
neither The Mail Bag nor the carrier can be responsible for. In addition,
carrier may not reroute or dispose of undeliverable shipments at no cost if
the undeliverable shipment is not related to a service failure. Undeliverable
shipments will now be returned via service of carriers option at the
Customer's expense. THE MAIL BAG reserves the right to hold any return
shipment until Customer reimburses THE MAIL BAG for the return shipment
fees.
8. Customer is responsible for furnishing adequate information to permit
The Mail Bag and the carrier to investigate claims for loss or damage. Such
information shall include consignee's name, address, telephone number,
date of shipment, parcel contents, proof of value, and package ID number.
9. Before requesting tracing of an undelivered package, customer must
verify non-receipt with the consignee. All tracing and tracking is to be done
by The Mail Bag personnel.
10. Under-insurance – full value of parcel contents must be declared at time
of shipping. If a lesser value is declared and damage occurs, a penalty will
be incurred. The following formula will be used: [Total Declared Value/Full
Value of the item(s)] x the lesser of the repair costs or the total loss report.
11. Co-Insurance – The Mail Bag Center does not permit the use of
customers individually arranged insurance or co-insurance – including but
not limited to a Homeowners Rider. Customer (shipper) or consignee’s use
of private insurance shall void-in-full any coverage declared with The Mail
Bag Center, our carriers and/or our third-party insurance company, and
under no circumstances will The Mail Bag Center have any liability of any
kind for said shipment.
12. Claims for Service Failures, Loss and Damages must be submitted within
the specific carriers time frame. The following is to be used only as a
guideline, and will vary by carrier and is subject to change:
Service Failures – notify carrier within 15 calendar days from date of
shipment.
Loss & Damage – notify carrier within 90 days from date of delivery on
Air/Express, or 9 months from date of delivery on Ground.
For carrier/service specific policies, please refer to the websites provided
below.
13. In the event of parcel damage, The Mail Bag will process a claim if all of
the following steps are taken by either the customer or the consignee:
a. Notation of obvious damage on the carrier's delivery document;
b. Retention of all cartons and packing materials;
c. Photos are taken of damaged item and all packaging;
d. Notification to The Mail Bag within forty-eight (48) hours of receipt;
e. Cooperation with The Mail Bag’s instructions for processing the claim.
14. In the event of loss or damage of any article, The Mail Bag’s liability shall
be limited to the lesser of (a) the actual cash value of the article or (b) the
amount necessary to repair or replace the article, or (c) the amount declared
by the customer, in writing, at the time of shipment. It is important to note
the “under-insured” penalties stated in Section #10 above.
15. Carrier may deny any claim for damage caused by "shock" to sheet glass,
electronics, or other items not suitable to the shipping environment. The
Mail Bag will not assume liability in these cases.
16. In order to establish actual cash value in the event of damage or loss,
customer is responsible for furnishing The Mail Bag with an original invoice,
receipt or appraisal which is not more than one year old. The amount
declared by customer at the time of shipment is not an acceptable proof of
value.
17. Customer agrees that once a claim for loss or damage has been paid,
customer waives all rights to file further claims on that particular shipment.
18. In the case of items shipped via United States Postal Service, customer
is fully aware that claims or tracing is impossible without the purchase of
special services at the time of shipment.
19. Undeliverable packages must be collected by customer or reshipped at
additional charge within 30 days of written notification. The Mail Bag may
attempt to notify customer of undeliverable packages by telephone before
sending written notification.
20. Delivery times and dates are estimates based on information provided
by carrier. The Mail Bag will not be liable for failure of carrier to effect a
timely delivery. Only shipping charges are refundable on "Guaranteed"
shipments. The Mail Bag shall not be liable should carrier refuse refunds.
21. The Mail Bag shall not be liable for failure of carrier to collect COD
moneys.
22. The Mail Bag and the carriers reserve the right to add, revise, or
subtract from these terms and conditions. All shipments are subject to the
terms and conditions of the specific carriers, which are available at the
following websites:
UPS – www.ups.com FedEx – www.fedex.com
DHL = www.dhl.com USPS = www.usps.com
1. Unless another value is declared (and appears on customers receipt), in
advance of shipment, each parcel shall be deemed to have a maximum value
of $100 if carried by UPS, DHL or FedEx, and no value if carried by USPS. The
entry of a COD amount or Customs Value is NOT a declaration of value.
2. Any item received for packing and/or shipping may be opened by The Mail
Bag or carrier for inspection.
3. Articles of a hazardous nature or those prohibited by the carrier or any
governmental body shall not be accepted. Customer assumes all liability
and responsibility for any illegal or hazmat shipment(s).
4. Customer accepts full responsibility for damage to any article packed by
customer. Customer is responsible for determining proper specifications
for the contents prior to packing. Further information is available at the
specific carriers websites listed below.
5. The Mail Bag reserves the right to cover any and all shipments with third-
party insurance, as opposed to Declared Value coverage direct from the
carrier. It is important to note that all carriers and third-party insurers have
limits, restrictions and conditions which have to be met but vary from one to
the other. Any further conditions, limitations, restrictions or other
references to “the carrier” below also apply to all third-party insurers.
6. In no event shall The Mail Bag be liable for any consequential, incidental
or special damages which may arise from loss, damage, non-delivery, or
delayed delivery. This limitation shall apply to, but not be limited to,
damages for loss or profit or income.
7. Customer warrants that the address label is complete and accurate, and
agrees to hold The Mail Bag harmless for packages that are lost or
misdelivered because of an inaccurate address. If carrier is required to
correct the address or deliver to another address, customer agrees to pay
reasonable fees associated with this additional service. Address correction
charges will also apply to any UPS, DHL or FedEx shipment sent to a P.O. Box
or Rural Route Box. Address corrections may result in delivery delays that
neither The Mail Bag nor the carrier can be responsible for. In addition,
carrier may not reroute or dispose of undeliverable shipments at no cost if
the undeliverable shipment is not related to a service failure. Undeliverable
shipments will now be returned via service of carriers option at the
Customer's expense. THE MAIL BAG reserves the right to hold any return
shipment until Customer reimburses THE MAIL BAG for the return shipment
fees.
8. Customer is responsible for furnishing adequate information to permit
The Mail Bag and the carrier to investigate claims for loss or damage. Such
information shall include consignee's name, address, telephone number,
date of shipment, parcel contents, proof of value, and package ID number.
9. Before requesting tracing of an undelivered package, customer must
verify non-receipt with the consignee. All tracing and tracking is to be done
by The Mail Bag personnel.
10. Under-insurance – full value of parcel contents must be declared at time
of shipping. If a lesser value is declared and damage occurs, a penalty will
be incurred. The following formula will be used: [Total Declared Value/Full
Value of the item(s)] x the lesser of the repair costs or the total loss report.
11. Co-Insurance – The Mail Bag Center does not permit the use of
customers individually arranged insurance or co-insurance – including but
not limited to a Homeowners Rider. Customer (shipper) or consignee’s use
of private insurance shall void-in-full any coverage declared with The Mail
Bag Center, our carriers and/or our third-party insurance company, and
under no circumstances will The Mail Bag Center have any liability of any
kind for said shipment.
12. Claims for Service Failures, Loss and Damages must be submitted within
the specific carriers time frame. The following is to be used only as a
guideline, and will vary by carrier and is subject to change:
Service Failures – notify carrier within 15 calendar days from date of
shipment.
Loss & Damage – notify carrier within 90 days from date of delivery on
Air/Express, or 9 months from date of delivery on Ground.
For carrier/service specific policies, please refer to the websites provided
below.
13. In the event of parcel damage, The Mail Bag will process a claim if all of
the following steps are taken by either the customer or the consignee:
a. Notation of obvious damage on the carrier's delivery document;
b. Retention of all cartons and packing materials;
c. Photos are taken of damaged item and all packaging;
d. Notification to The Mail Bag within forty-eight (48) hours of receipt;
e. Cooperation with The Mail Bag’s instructions for processing the claim.
14. In the event of loss or damage of any article, The Mail Bag’s liability shall
be limited to the lesser of (a) the actual cash value of the article or (b) the
amount necessary to repair or replace the article, or (c) the amount declared
by the customer, in writing, at the time of shipment. It is important to note
the “under-insured” penalties stated in Section #10 above.
15. Carrier may deny any claim for damage caused by "shock" to sheet glass,
electronics, or other items not suitable to the shipping environment. The
Mail Bag will not assume liability in these cases.
16. In order to establish actual cash value in the event of damage or loss,
customer is responsible for furnishing The Mail Bag with an original invoice,
receipt or appraisal which is not more than one year old. The amount
declared by customer at the time of shipment is not an acceptable proof of
value.
17. Customer agrees that once a claim for loss or damage has been paid,
customer waives all rights to file further claims on that particular shipment.
18. In the case of items shipped via United States Postal Service, customer
is fully aware that claims or tracing is impossible without the purchase of
special services at the time of shipment.
19. Undeliverable packages must be collected by customer or reshipped at
additional charge within 30 days of written notification. The Mail Bag may
attempt to notify customer of undeliverable packages by telephone before
sending written notification.
20. Delivery times and dates are estimates based on information provided
by carrier. The Mail Bag will not be liable for failure of carrier to effect a
timely delivery. Only shipping charges are refundable on "Guaranteed"
shipments. The Mail Bag shall not be liable should carrier refuse refunds.
21. The Mail Bag shall not be liable for failure of carrier to collect COD
moneys.
22. The Mail Bag and the carriers reserve the right to add, revise, or
subtract from these terms and conditions. All shipments are subject to the
terms and conditions of the specific carriers, which are available at the
following websites:
UPS – www.ups.com FedEx – www.fedex.com
DHL = www.dhl.com USPS = www.usps.com
| 7575 Jefferson Hwy Baton Rouge LA 70806 (225) 925-8429 Fax: (225) 926-0934 |
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